Frequently Asked Questions.

General

  1. Why should I take my herb capsules or supplements with meals?
  2. Why do some tablets have a speckled look?
  3. Why is there sometimes a colour variation in capsules from bottle to bottle?
  4. I’m a vegetarian and don’t like to take gelatin capsules. How can I still get the benefits of what’s in the capsule?
  5. I found a bottle of herb capsules in the cupboard and the use by date has expired. Can I still take them?
  6. How should I store my product?
  7. What does SynerPro mean?
  8. I have heard some products contain Excipients. What are these?
  9. Can I give herbs and supplements to my children?
  10. I am lactose intolerant. Can I take your herbs and supplements?
  11. Can supplements be used while I’m on medication?
  12. Can I pick up my order from your office?
  13. When can I expect to receive my goods?
  14. I am not getting emails from you, what can I do?
  15. Do any of your products contain gluten?
  16. Are Nature's Sunshine Products Organic?
  17. How do I update my credit card details on the website?
  1. Why should I take my herb capsules or supplements with meals?

    The presence of food in the stomach stimulates the production of acids and enzymes that are needed for digestion and proper absorption of nutrients. It doesn’t really matter which meal you take them with, some people prefer breakfast and dinner for convenience. Whether you take herbs or supplements before or after a meal doesn’t really matter either, the only exception being digestive enzymes, such as our Protein Digestive Aid, and liver stimulant herbs which should be taken before meals.

  2. Why do some tablets have a speckled look?

    Speckles may be visible in some tablets and are due to the natural plant materials or ingredients. Providing the product is still within its expiration period and has been stored according to label directions you shouldn’t be concerned.

  3. Why is there sometimes a colour variation in capsules from bottle to bottle?

    Herbs are a natural plant material and therefore colour variations may occur from batch to batch. Don’t be alarmed as Nature’s Sunshine’s strict Quality Assurance methods ensure each herb undergoes a microscopic evaluation to determine and validate exactly which plant species and plant part is being used before it goes into the capsule or tablet.

  4. I’m a vegetarian and don’t like to take gelatin capsules. How can I still get the benefits of what’s in the capsule?

    Nature’s Sunshine gelatin capsules can be twisted open and the contents made into a tea, or sprinkled on food for those desiring not to swallow a capsule.

  5. I found a bottle of herb capsules in the cupboard and the use by date has expired. Can I still take them?

    Encapsulated herbs generally carry a 5 year expiration while concentrated herbs, standardised extracts and vitamins and minerals are generally 2 years unless specified otherwise. Complementary medicines, while natural, are considered ‘medicinal’ and should be treated the same as you would any medicine i.e. the bottle should be used up and not stored for any great length of time. Stability testing determines the expiration dates on our products, ensuring the active ingredients are present at the end of the product’s shelf life. It is recommended that if a product is past its expiration date then the product should be disposed of.

  6. How should I store my product?

    As the label suggests, all therapeutic goods should be stored under 30 degrees C, in a cool, dry place. NSP products are all packaged in HDPE (High Density Polyethylene) containers to protect against moisture and light, ensuring product integrity.

  7. What does SynerPro mean?

    Nature’s Sunshine uses an exclusive excipient cruciferous vegetable base of Broccoli, Cabbage Leaf, Carrot Root, Red Beetroot, Rosemary, Tomato and Turmeric to further enhance the product’s therapeutic value. So when you see the word SynerPro on a product label you can be assured the vegetable base is included in the formula.

  8. I have heard some products contain Excipients. What are these?

    Excipients are mostly used in the tableting process as manufacturing aids. For example a tablet coating is an excipient - without it a tablet may prove difficult to swallow. Another example might be a lubricant which is needed sometimes to prevent a tablet from sticking to machinery. Some people think excipients are harmful but this is not the case. A quality tablet requires excipients to be used and NSP use the finest excipients that are known to be safe and meet our strict quality control requirements.

  9. Can I give herbs and supplements to my children?

    In Herbal Medicine an adult is considered 12 years of age and can therefore take the adult dosage recommended on the label. The general rule of thumb is that the dosage should be halved for children aged 6-12 years unless the label specifically states ‘Not recommended for Children’. For children aged under 6 years it is always wise to consult a professional health care practitioner before administering herbal medicines, particularly when dealing with sedative or laxative herbs.

  10. I am lactose intolerant. Can I take your herbs and supplements?

    Yes you can. Herbs do not contain lactose. Some products such as probiotics or digestive enzymes, where a starting material may involve lactose, should be avoided. It is a labelling requirement that products containing Lactose should be stated on the product label.

  11. Can supplements be used while I’m on medication?

    This will depend on the medication. Some herbs will interact with medicines. It is always best to check with your Doctor or Pharmacist if on medication before taking a herbal medicine or supplement

  12. Can I pick up my order from your office?

    If you live in Auckland you have the option to pick up your order from our office in Albany, Auckland. Pick up orders do not incur a shipping cost. To pick up an order, you must place an order as normal and select “Pick Up” as your delivery method in the Checkout. You cannot pick up an item without completing and paying for an online order first. Our pick up hours are between 8.30am and 5.00pm Monday to Friday, excluding public holidays. Pick up orders are usually ready to collect within 3 hours of placing your order.

  13. When can I expect to receive my goods?

    Orders placed prior to 3pm Mon-Fri will be dispatched that day, orders placed after this time will be dispatched the following business day. We aim for overnight delivery in the North Island, and 2-3 day delivery in the South Island. Please allow extra time for rural delivery. All parcels are sent signature required and courier deliveries are Monday to Friday. Although every effort is made to deliver goods on time and date specified, once we have dispatched your order, it is literally out of our hands. Delivery delays are rare, however we cannot be held responsible for the late delivery of goods once they have been handed over to the third party agent. Should your goods arrive late, please accept our sincere apologies.

  14. I am not getting emails from you, what can I do?

    To ensure that you recieve emails from us please add nsp.online@naturessunshine.co.nz to your safe senders list, address book or contact list.

  15. Do any of your products contain gluten?

    If any product contains gluten it will be noted in "Cautions" under the relevant product. There are also several products that contain young grasses( wheat or barley) .  The young grasses are harvested before the seeds are produced, so are generally free of gluten.

  16. Are Nature's Sunshine Products Organic?

    Nature’s Sunshine Prod­ucts is committed to offering only the world’s highest qual­ity herbs and supplements made from pure, natural sources. Our own extensive farm audits and raw material testing processes ensure that our herbs meet organic standards.

    Most of the herbs we use are wild-crafted—hand-harvested from the wild.  Wild-crafted herbs are not grown on farms and hence cannot be certified organic. However, they clearly are grown without fertilizers, pesticides, etc.  The small percentage of our herbs that come from farms are always grown using organic growing methods.  We inspect each supplier’s farm before we buy.  Whenever possible, we buy from organic-certified farms.

    Because most herbs grow best in their native environ­ments, NSP buys plant ma­terial from all over the globe.  Very few countries outside the U.S. have standards for organic certification, so we cannot possibly certify that all our herbs are grown on organic farms. 

    Our unequalled devotion to quality and meticulous test­ing means that when cus­tomers purchase our prod­ucts, they will NEVER get residues from fertilizers or pesticides or other types of contamination.  If any trace of foreign material is found, we reject the batch and re­fuse to purchase from that vendor again in the future.

  17. How do I update my credit card details on the website?

    There are 2 options to update credit card details on the website. Both options require you to enter all card details again irespective of whether it is a new card number or just an expiry date change.

     1. Using the My Account menu.

    Log in and select Orders,Payments & Invoices and click on Add/Edit Payment Methods.

    Complete all the fields under Edit your payment  details. Using the drop down arrows where appropriate. Ensure there are no spaces in the credit card number. Click submit

    2.Updating details when paying for the order.

    On the payment page complete all the fields under the heading "please provide credit card information" , making sure to use  the drop down arrows where appropriate. Ensure there are no spaces in the credit card number. Failure to complete all fields will result in the card being rejected.

    Press submit at the bottom of the page.