Shipping & Returns

Within New Zealand

All local and national parcels dispatched to a physical street address from Nature’s Sunshine Products New Zealand warehouse are delivered by New Zealand Couriers. Packages dispatched to Post Office boxes and Waiheke Island are delivered by Courier Post. We charge a flat rate of $6.50 plus GST for delivery throughout New Zealand

North Island parcels where the order has been received prior to 3.30pm will be dispatched the same day on an overnight service. North Island orders received after 3.30pm will be dispatched the following business day on an overnight service.

South Island parcels please allow 2-3 days for delivery.

All parcels are sent “Signature Required”, unless alternate instructions are provided  in the "Special Instructions" field, at the time of check out and order payment process. 

International

Customs and Import Regulations vary widely between countries. Some of the products available via this website may be prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Please check your country’s Customs Regulations to ensure that you can import products of this nature. Nature’s Sunshine Products New Zealand accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your country’s Customs Office or other Government body. Please note that additional duties and custom fees may be payable on delivery of your order.

All international orders being dispatched from the Nature’s Sunshine Products New Zealand warehouse are dispatched using International Economy Courier with New Zealand Post.

All parcels will be dispatched with signature required on delivery.

All product orders which are less than NZ $200.00, will incur a $15.00 administration handling charge per order.

International freight is calculated using the New Zealand Post International rate finder tool http://www.nzpost.co.nz/tools/rate-finder/sending-internationally/parcels

View the International Shipping Terms & Conditions

Returns

In keeping with the Nature’s Sunshine philosophy “Quality, Service and Integrity”, we provide a retail customer, 90 day money back guarantee.

Customer satisfaction is the goal of Nature’s Sunshine Products New Zealand. If, for any reason, a customer is not satisfied with a product, they may return any of the unused portion accompanied by proof of purchase (invoice or point of sale receipt) to Nature’s Sunshine Products New Zealand within 90 days of the date of purchase for a credit towards another purchase or a refund of the purchase price.

This guarantee applies only to products that have not been misused, intentionally damaged, discontinued or outdated.

Packaging

Nature’s Sunshine Products New Zealand uses high quality packaging materials ensuring your purchase arrives safely and well protected.